Customer information

Privacy Policy

Last updated August 15, 2026

Information we collect

When you request service, we may collect your name, phone number, email address, service address, appliance information, preferred appointment window and details you provide about the service request.

How we use information

We use this information to review requests, schedule and provide service, communicate about appointments, prepare technicians, maintain service records and operate our business.

Text messages

If you opt in, LoneStar may send appointment-related text messages. Message and data rates may apply. Consent is not required to request service. You may reply STOP to opt out or contact our office for help.

Information sharing

We do not sell or rent customer information. We may share information with service providers that help us operate scheduling, communications, payments or website services, and when required by law.

Data choices and contact

You may ask about, correct or request deletion of your customer information, subject to legal and business-record requirements. Call 972-532-6163 or email Lonestar1612@gmail.com.